Polymer
Transformation Solutions Platform
APPROACH
AND VALUES
The CYA Way of Doing Things is a Program designed to establish CYA's relationships with its stakeholders, by training and aligning staff, so that they always act in accordance with what we believe and try to encourage.
There are 9 approaches to be used to ensure we provide a special service based on quality and the solutions and innovation we have available, based on 3 pillars for our activities, so that we have the ability to “resolve issues”, i.e. By being willing, prepared and ready to find solutions in an active and customer-centered way.
OUR APPROACH
Every day the client comes first, we need to know their business in depth and ensure that they get value from their experience with us and what we deliver from the beginning to the end of the process.
CLIENT FOCUS
COMMITMENT
Taking responsibility, including being committed to quality and the client’s experience, as well as their performance for CYA.
LEADERSHIP
Be responsible for managing yourself. Be aware that you can have an effect and inspire a positive approach in others.
Behave honestly, transparently and with integrity. This encourages our colleagues, clients and suppliers to trust us.
TRUTH
Explain your ideas, actions and decisions to at least one of your colleagues. Also, in return, be open to them and listen, so that you can both develop and achieve your common objectives.
COLLABORATION
Take the initiative and be able to anticipate issues, requirements or changes and take measures to prevent or deal with them.
PROACTIVENESS
Put ourselves in other people’s position, so that we understand what their requirements and expectations are; treating colleagues, suppliers and clients sensitively.
EMPATHY
Work at a speed, where you can act and react quickly, including immediately if necessary.
FLEXIBILITY
Be goal-oriented, directing efforts so that the customer experience and the results of CYA are positive and go together.
RESULTS
QUALITY POLICY
Distribute and resell chemicals, to a high level of quality, according to client requirements, while continuously improving the processes.
SUSTAINABILITY
We are aware that our decisions and activities affect our stakeholders. We are committed to incorporating the principles and practices of corporate sustainability into our day-to-day management of the company's business.
